Refund & Cancellation Policy

Last updated: 21 July 2026 · Draft for review by qualified legal counsel before publication.

All payments on DSI are made online in INR. Approved refunds are returned to the original payment method within 5–7 business days of approval.

Listing subscriptions (Premium / Featured)

Subscriptions renew for the period shown at checkout and can be cancelled anytime from your billing page; cancellation stops future renewals, and your tier remains active until the end of the paid period. Amounts already paid for a started period are not refunded pro-rata.

Verification fee

The one-time verification fee is refunded in full if verification is not granted. Once verification is granted it is non-refundable, and the verified status does not expire with any subscription.

Event tickets

Cancel from your registrations page up to 48 hours before the event start for a full refund. Within 48 hours, refunds are at the organiser's discretion. If the organiser cancels the event, all paid registrations are refunded in full.

Courses

Refund available within 7 days of purchase if you have completed less than 20% of lessons. After 7 days or beyond 20% progress, purchases are non-refundable. Free preview lessons exist precisely so you can evaluate before buying.

Marketplace orders

Orders can be cancelled free of charge any time before the vendor marks them shipped — stock is released and the payment refunded in full. After shipping, returns and refunds follow the vendor's stated policy for damaged, defective or materially misdescribed items; raise the issue within 48 hours of delivery via your orders page and we will coordinate with the vendor. Platform commission is reversed on refunded orders.

How to request a refund

Use the relevant cancel action in your account (registrations, orders, billing), or write to [SUPPORT EMAIL] with your invoice number. Every payment has a GST tax invoice; refunds generate a corresponding credit note.